Moving and Storage Frequently Asked Questions

The customer service and sales team hours may vary throughout the year. Click here for the current hours.

Many services are available 24 hours at www.doortodoor.com. Visit our website at www.doortodoor.com to pay a bill, view a statement or update your address. To receive a price for additional services, click here.

Warehouse hours vary by location and the time of the year. For the hours of operations in your city, please click here select your state and city for more details.

One container will fit into a standard parking space. It is a great benefit for packing and loading especially if you live in an apartment or condominium.

• Outside dimensions are 5 feet (60 inches) wide, 8 feet (96 inches) long and 7 feet (96 inches) tall.
• Door opening is 46 inches wide by 74 inches tall.
• Inside the container the measurements are 56 inches wide, 93 inches long and 77 inches tall.
• Each container can hold up to 2000 pounds.

In Los Angeles and San Francisco, we also have containers especially designed for longer term outside storage. Please contact our sales consultants at 888-366-7222, option 1 for more details.

It is easy to schedule an appointment to get into your container by calling 888-366-7222 and select 2 for customer service. Before you arrive, our warehouse team will place your containers in a customer access area. We need at least 24 hours notice to be ready for your visit.

Accessing your container is a service provided by Door to Door at no charge. We simply ask that the appointment time is set during our normal business hours and scheduled with our customer service team 24 hours in advance. If you have an urgent need to stop by our warehouse the same day or after hours, we can accommodate your request for a nominal charge.

We can schedule a time for you to visit your container outside of normal business hours if a Door to Door employee is available to greet you. A charge will apply for this service.

Automatic credit card payment is the best way to pay your bill, on time every month. Just click here, complete and send the EasyPay Secure form to customer service. You can scan and email it to customer.service@doortodoor.com or fax to 253-518-2040.

You can also log into our website to pay your bill online at www.mydoortodoor.com. Just have your account information handy.

Changing your credit card for automatic payment is easy. Just call customer service at 888-366-7222 and press option 2 to update your account. We will ask you to verify personal information to ensure you are the individual responsible for the account.

It is easy to view and print your monthly statement by logging into www.doortodoor.com/mydoortodoor. Just have your account information available.

After March 1, 2010, we will have an improved billing system that can automatically email a monthly statement. If you are interested, please email customer.service@doortodoor.com and add this preference to your account.

Credit cards authorized for payments are processed on the due date of your statement. If your credit card company does not allow the charge, a decline fee is added to your account. We make best efforts to contact you if your payment is declined by your credit card company.

A late fee will be added to your account if your payment is not processed by the 10th day of the month.

We offer monthly, flat rate storage plans for a 3, 6 or 12 month contracts, as well as month-to-month options. Just call 888-366-7222, and press 2 for customer service to learn more.

The delivery charge includes 2 appointments, delivery and pick up. For new customers that involves delivery and set-up of empty containers for loading, pickup of the full containers and return to the warehouse. For existing customers, it is the delivery and set-up of full containers, pickup and return of the empty container to the warehouse. Both appointments are included for the single charge.

For moving customers, all delivery appointments are included in the moving price.

Yes, the charge will apply each time you request delivery of your containers to your home from the warehouse.

We schedule container deliveries for either a morning or afternoon (AM or PM). Your sales or service consultant will ask for your preference. Our warehouse team will call you 48 hours before delivery with an AM/PM estimate. On the day of delivery, our driver will also call with details on his schedule and an approximate time of arrival. We will do our best to accommodate your request, but cannot guarantee an appointment time.

Many times we can schedule both appointments on the same day. Let your sales or service consultant know your request when you schedule your appointment.

Yes, the individual responsible for the account must be present to accept delivery of the containers. If you cannot be home for the delivery, you can authorize someone else to accept the containers. Just inform your sales consultant when you place your order or contact customer service in advance of your delivery date. We will add that individual as an Authorized Agent on your account for container delivery.

If you cannot be present for the delivery, you can complete and return paperwork authorizing Door to Door to deliver your containers in your absence. Please call customer service at 888-366-7222 and select 2 to learn more.

You do not need to be home for the pickup appointment, unless you live in a gated community.

We do. In fact, Saturday is one of our busiest days. We can also accommodate a special request for a Sunday or holiday delivery for an additional fee.

We plan for customers to take up to 3 days to load or unload their containers. Let us know if you need longer when you schedule your appointment.

It is best to call a minimum of 7 days before you need delivery of your full containers. Typically, the beginning and the end of the month are the busiest, so more advanced notice may be necessary to ensure we can arrive on your requested date.

We offer moving between hundreds of cities nationwide. Please check our Moving Service Map for locations and www.doortodoor.com for pricing. Or you can call 888-366-7222 and press 1 to speak with a sales consultant.

We are ready when you are and can transport your containers to your new location at any time. If the containers arrive before you are ready for delivery, we can store them for a few days. If you need more time, we offer several storage options based on your needs.