Moving and Storage Frequently Asked Questions
When you find a need for moving and storage services, normally this is a result of a big change in your life.
At Door to Door we understand that you may have many questions about your moving and storage options.
We are here to answer these questions and make this process as simple as possible.
Please see the list of moving and storage topics below and click on the one that best suits your needs.
If you don't find your answer, just give us a call at 888-366-7222, and a Door to Door Specialist will gladly assist you.
Hours of Operation
When are your customer service and sales groups open?
When is the warehouse open?
Warehouse hours vary by location and the time of the year. For the hours of operations in your city, please
click here
select your state and city for more details.
Container Size
How big are the Door to Door containers?
One container will fit into a standard parking space. It is a great benefit for packing and loading especially if you live in an apartment or condominium.
- Outside dimensions are 5 feet (60 inches) wide, 8 feet (96 inches) long and 7 feet (96 inches) tall.
- Door opening is 46 inches wide by 74 inches tall.
- Inside the container the measurements are 56 inches wide, 93 inches long and 77 inches tall.
- Each container can hold up to 2000 pounds.
In Los Angeles and San Francisco, we also have containers especially designed for longer term outside storage. Please contact our sales consultants at 888-366-7222,
option 1 for more details.
Getting into my containers at the warehouse
How do I get into my containers if I need something?
It is easy to schedule an appointment to get into your container by calling 888-366-7222 and select 2 for customer service. Before you arrive, our warehouse team will
place your containers in a customer access area. We need at least 24 hours notice to be ready for your visit.
Is there a fee for getting into my containers?
Accessing your container is a service provided by Door to Door at no charge. We simply ask that the appointment time is set during our normal business hours and scheduled
with our customer service team 24 hours in advance. If you have an urgent need to stop by our warehouse the same day or after hours, we can accommodate your
request for a nominal charge.
Can I get into my container when the warehouse is closed?
We can schedule a time for you to visit your container outside of normal business hours if a Door to Door employee is available to greet you.
A charge will apply for this service.
Billing, Paying My Bill and Statements
How can I pay my bill?
Can I change the credit card used for my automatic payment?
Changing your credit card for automatic payment is easy. Just call customer service at 888-366-7222 and press option 2 to update your account. We will ask you to
verify personal information to ensure you are the individual responsible for the account.
If I use automatic payment, can I also receive a monthly statement?
It is easy to view and print your monthly statement by logging into
www.doortodoor.com/mydoortodoor. Just have your account information available.
After March 1, 2010, we will have an improved billing system that can automatically email a monthly statement. If you are interested, please email
customer.service@doortodoor.com and add this preference to your account.
What is the difference between a decline fee and a late fee?
Credit cards authorized for payments are processed on the due date of your statement. If your credit card company does not allow the charge, a decline fee is added to your account.
We make best efforts to contact you if your payment is declined by your credit card company.
A late fee will be added to your account if your payment is not processed by the 10th day of the month.
Is my storage charge the same every month?
We offer monthly, flat rate storage plans for a 3, 6 or 12 month contracts, as well as month-to-month options. Just call 888-366-7222, and press 2 for customer service to learn more.
Delivery Appointments, Loading and Unloading Containers
What is the delivery charge and what does it include?
The delivery charge includes 2 appointments, delivery and pick up. For new customers that involves delivery and set-up of empty containers for loading, pickup of the full
containers and return to the warehouse. For existing customers, it is the delivery and set-up of full containers, pickup and return of the empty container to the
warehouse. Both appointments are included for the single charge.
For moving customers, all delivery appointments are included in the moving price.
Do I pay a delivery charge every time storage containers are brought to my home?
Yes, the charge will apply each time you request delivery of your containers to your home from the warehouse.
Can you give me a specific delivery appointment?
We schedule container deliveries for either a morning or afternoon (AM or PM). Your sales or service consultant will ask for your preference. Our
warehouse team will call you 48 hours before delivery with an AM/PM estimate. On the day of delivery, our driver will also call with details on his
schedule and an approximate time of arrival. We will do our best to accommodate your request, but cannot guarantee an appointment time.
Can you drop off and pick up my containers the same day?
Many times we can schedule both appointments on the same day. Let your sales or service consultant know your request when you schedule your appointment.
Do I need to be home for the delivery or the pickup?
Yes, the individual responsible for the account must be present to accept delivery of the containers. If you cannot be home for the delivery,
you can authorize someone else to accept the containers. Just inform your sales consultant when you place your order or contact customer
service in advance of your delivery date. We will add that individual as an Authorized Agent on your account for container delivery.
If you cannot be present for the delivery, you can complete and return paperwork authorizing Door to Door to deliver your containers in your absence.
Please call customer service at 888-366-7222 and select 2 to learn more.
You do not need to be home for the pickup appointment, unless you live in a gated community.
Do you deliver and pick up on weekends or holidays?
We do. In fact, Saturday is one of our busiest days. We can also accommodate a special request for a Sunday or holiday delivery for an additional fee.
How long can I take to load or unload my container(s)?
We plan for customers to take up to 3 days to load or unload their containers. Let us know if you need longer when you schedule your appointment.
When should I call to schedule delivery of my full containers?
It is best to call a minimum of 7 days before you need delivery of your full containers. Typically, the beginning and the end of the month are the
busiest, so more advanced notice may be necessary to ensure we can arrive on your requested date.
Moving Service
What cities do you service?
We offer moving between hundreds of cities nationwide. Please check our
Moving Service Map for locations and
www.doortodoor.com for pricing. Or
you can call 888-366-7222 and press 1 to speak with a sales consultant.
How far in advance can we move our stuff to a new city?
We are ready when you are and can transport your containers to your new location at any time. If the containers arrive before you are ready
for delivery, we can store them for a few days. If you need more time, we offer several storage options based on your needs.