Q: How do I schedule a delivery of my containers?
A: Scheduling a delivery is as easy as calling our Customer Service team at 888-366-7222.
A: Before you call, here is some helpful information to know:
- Your account must be paid current prior to your appointment.
- If you have a balance due, we can process your payment when you call, either to your card on file, or a different one provided by you. You can also make an online payment anytime by visiting my.doortodoor.com. Simply log in with your email address and password.
- Appointments are based on schedule availability so it is best to call with as much notice as possible to ensure your desired dates are available.
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Appointments made within two business days are considered expedited and are based on availability and subject to an expedite fee
Q: When should I call to schedule delivery of my containers?
A: Appointments are based on schedule availability so it is best to call with as much notice as possible to ensure your desired dates are available. Appointments made within two business days are considered expedited and are based on availability and subject to an expedite fee.
Please note: Your account must be current prior to your appointment. If you have a balance due, we can process your payment when you call. You can also make an online payment anytime by visiting my.doortodoor.com. Simply log in with your email address and password.
Q: What does the storage delivery fee include?
A: A delivery fee includes two appointments – a delivery appointment and a pick-up appointment, each for up to five containers. Unlike some companies, we do not charge you a separate delivery fee for the pick-up of your containers. At Door to Door, it’s round-trip, rather than one-way.
For example:
- If you are a new customer, this involves the initial delivery of empty containers to you for loading, as well as pick-up of your full containers.
- As an existing customer, the delivery fee covers delivery of your containers, as well as pick-up of the containers full or empty.
The delivery fee varies based on market and service area, and your delivery address must be in Door to Door’s delivery area. To view additional information regarding deliveries, container placement, permits and more click here.
Q: Do I need to be home for the delivery of my containers?
A: We do encourage you to be present for the delivery of containers in order to confirm desired placement and walk you through how the container and cover work. However, if you cannot be home, we understand and offer two convenient options.
Please note: To take advantage of these options, be sure to make these arrangements before the day of your appointment
- You can authorize someone else to accept the containers on your behalf. For our Authorized Agent form click here.
- In locations where there are no container placement or permit restrictions, you can complete and return our No One Home Authorization paperwork which will allow Door to Door to deliver your containers in your absence. Call us for more details at 888-366-7222.
Q: Do I need to be home for the pick-up of my containers?
A: You only need to be present if your area requires special access (e.g., gated communities, etc.). Otherwise, you do not need to be present for the pick-up of your full or empty containers. Just have your containers ready by 7am the day of your appointment. If you need more time, be sure to let us know before your scheduled date to ensure we do not pick up your containers if you’re not ready.
If your area has special access requirements, please let us know in advance. You can authorize someone else to be present in your absence. For our Authorized Agent form click here.
Q: Can you give me a specific time for my appointment?
A: Due to scheduling availability and variations in each customer’s appointment situation, we are unable to provide an exact time for appointments.
For your planning purposes, within 48 hours of your scheduled date we will provide you with an estimated timeframe window for your appointment. On the day of your appointment, our driver will also call from the appointment before yours with an estimated time of arrival.
If you cannot be present for your appointment, do not fret just yet!
- Is your appointment for the delivery of your containers? Click here to review alternate options available.
- Is your appointment for the pick-up of your containers? Click here to review guidelines for your pick-up appointment.
Q: How long can I take to load or unload my containers?
A: Most customers find they need no more than three days to load or unload. Let your Sales or Customer Service Consultant know if you need more time.
Q: Can you drop off and pick up my containers the same day?
A: When there is availability, we can schedule both appointments on the same day. Let your Sales or Customer Service Consultant know if you would like same day delivery when you schedule your appointment. Additional fees may apply.
Q: Is there a fee every time my storage containers are brought to my home?
A: Yes, a delivery fee does apply each time you request delivery of your storage containers to your home from the warehouse. You can also access your containers at our warehouse at no charge with one business day notice.
For more information regarding delivery fees click here. Q: How do I cancel an appointment?
A: You may cancel an appointment by contacting our Customer Service team at 888-366-7222. A cancellation fee may apply for cancellations made with less than two business days notice.
If you need to cancel your order in its entirety, please click here for specific instructions.
Q: How do I cancel my order?
A: We understand that your plans may change. If you need to cancel your order in its entirety, please call our Customer Service team at 888-366-7222. Please provide as much notice as possible.
If you cancel seven or more days prior to your scheduled delivery date, you will receive a full deposit refund.
If you cancel in less than seven days prior to your delivery date, you will forfeit your deposit.
If you cancel when the driver arrives at your location, you will forfeit your deposit and delivery fee.
Q: How do I close my account?
A: We are sorry to hear you are considering leaving Door to Door. To close your account, you may call our Customer Service team at 888-366-7222.
Before you call, here is some helpful information to know:
Your account must be paid in full prior to closing.
If you have a balance due, we can process your payment when you call us, either to your card on file, or a different one provided by you. You can also make an online payment anytime by visiting my.doortodoor.com. Simply log in with your email address and password.
All appointments are scheduled based on appointment type and availability and are subject to change.
You may have your containers delivered to you (your address must be in Door to Door’s delivery area), to be emptied and returned to the warehouse, or you may visit our warehouse to remove your items from your containers.
Fees for your final delivery or close out at our facility, as well as your final contract rental fees, will be collected prior to receiving or accessing your containers.
Your storage rental continues through the date of the pick-up of your empty containers.
Once your containers are returned to Door to Door empty, your account is reviewed and any credit balance will be returned to your card on file, or if there is no card on file, via return check. Please allow up to 30 days for processing of credit refunds.
For additional information regarding your delivery and container pick-up, container placement guidelines, permits and other fees click here
Q: How is my refund processed?
A: Your account is reviewed and any credit balance will be returned to your card on file, or if there is no card on file, via return check.
Please allow up to 30 days for processing of credit refunds. To review our refund policy click here.